Send texts and WhatsApp messages

Who can do this: You need to be an owner, admin or manager to do this.

1. Choose Marketing in the sidebar, then Messages and go to Texts.
2. Enter a Sender name of up to eleven letters and digits. Leave it empty to use your business’s name.
3. Set a Daily text cap. Once a day’s texts reach it, the rest are skipped. Emails still go.
4. Set Quiet hours start and Quiet hours end. A text due in quiet hours waits until they end.
5. Choose Save settings.

Spaces and punctuation are removed from the sender name, so “Bella Hair” becomes “BellaHair”. To give a location its own Text sender name, set it on Location.

Who gets a text or a WhatsApp

• A client gets texts if they gave a mobile number and ticked to hear by text on your booking page. To collect numbers, tick Ask for a phone number on Booking page.
• A client who chose WhatsApp gets WhatsApp messages instead. If their number can’t receive WhatsApp, the message is sent once by text.

Quiet hours and reminders

If waiting for quiet hours to end would send a reminder text after the visit, the text isn’t sent. The email reminder still goes.