How can we help?

Guides, fixes and set-up help for everyone who runs a business on Tuppence. Search with the box at the top, or start with a section.

Live chat in your dashboard

Can't find it? Chat with us

The assistant answers straight away, any time, and brings in a person from our team when you need one — Monday to Friday, 9am to 5pm UK time.

Chat with usCan't sign in? Email us

• Getting started

  • Get started with Tuppence
  • Test mode and live mode
  • Dashboard tour
  • App tour
  • Take a test payment
  • Switch between or add businesses
  • Confirm your email address
  • Can't go live
  • Why is my country fixed?
  • Which countries are coming?

• Account and security

  • Invite your team
  • Set up two-factor authentication
  • Change your password
  • Accept a team invitation
  • Sign out of other devices
  • Change a role or remove a team member
  • Make someone else the owner
  • Edit your business details
  • Choose your notifications
  • Read the audit log
  • Two-factor problems

• Getting paid

  • Create a payment link
  • Find a payment
  • Payment statuses
  • Capture or cancel a held payment
  • What customers see when they pay
  • Archive or unpause a payment link
  • Manage your customers
  • Download reports and statements
  • Connect your accounting software
  • Problems getting paid
  • A customer cancelled their Direct Debit

• Refunds and disputes

  • Refund a payment
  • Simulate a dispute in test mode
  • Can't refund a payment

• Subscriptions and credits

  • How subscriptions work
  • Create a plan
  • Start a subscription
  • Sell a subscription with a payment link
  • Change a customer's plan
  • Cancel a subscription
  • Offer a free trial
  • Set up a membership
  • Subscription invoices
  • Let customers manage their subscriptions
  • Coupons and promo codes
  • Subscription payment problems
  • A subscription won't start
  • Create a meter
  • Sell credit to a customer
  • Refund unused credit
  • Track credit usage
  • Prepaid credit problems

• Cards and spend

  • How Tuppence cards work
  • Add an agent
  • Issue a single-use card
  • Set a card's limits
  • Create spending rules
  • Require approval for large purchases
  • Approve or decline a purchase
  • Unusual purchases by an agent
  • Freeze or cancel a card
  • Activate your physical card
  • See what your cards bought
  • Dispute a card purchase
  • Give an agent its own key
  • I don't recognise a card purchase
  • A card purchase was declined
  • Can't switch on cards
  • Purchase approval problems

• Cashback

  • Your effective rate
  • Cashback is lower than expected

• Bookings

  • Set up bookings
  • Business type templates
  • Fill in your details from Google
  • Add and edit services
  • Organise services into categories
  • Add options and add-ons to a service
  • Set buffers and processing time
  • Choose who does a service
  • Add rooms, chairs and equipment
  • Set your location and opening hours
  • Add another location
  • Close for holidays and bank holidays
  • Subscribe to bookings in your own calendar
  • How booking times are worked out
  • Use the calendar
  • Book a client in from the calendar
  • Add a walk-in
  • Block time or add a break
  • Move a booking
  • Check in and complete a booking
  • Approve or decline booking requests
  • Booking statuses
  • Find a booking
  • Try bookings with example clients
  • Find a client's record
  • Add notes to a client
  • Block a client
  • Record a client's marketing consent
  • Add pets, children or vehicles to a client
  • Add your team to the rota
  • Set working hours for your team
  • Add time off or a break for someone
  • Request and approve time off
  • Give a team member their own login
  • What a staff login can do
  • Set commission for your team
  • Read the commission report
  • Connect a calendar to block busy times
  • Edit your booking page
  • Add questions to your booking page
  • Use your own domain for your booking page
  • Share your booking page
  • Add a Book button to your website
  • See where your bookings come from
  • Set up appointment reminders
  • Choose which messages clients get
  • Send texts and WhatsApp messages
  • Check your messages were delivered
  • Send marketing to your clients
  • Send a marketing campaign
  • Create a consultation or consent form
  • Fill in a form with a client
  • Record a patch test
  • Collect and reply to reviews
  • Import from a spreadsheet
  • Switch from another booking system
  • See how your bookings are doing
  • See your day in the app

• Point of sale

  • Set up your point of sale
  • Add a product
  • Change many products at once
  • Organise products into categories
  • Add sizes and variants
  • Set up modifiers
  • Mark a product sold out
  • Arrange the till layout
  • Set up tax at the till
  • Add tax rates and classes
  • Set up discounts
  • Try the sample café
  • Set up a register
  • Pair a device to a register
  • Manage paired devices
  • Make a dedicated till
  • Set till PINs and permissions
  • Use the browser till
  • Sell at the till
  • Change an item in a sale
  • Give a discount at the till
  • Take cash at the till
  • Take a card payment by QR
  • Record a payment taken elsewhere
  • Split a bill
  • Hold and resume an order
  • Add a customer to a sale
  • Ask for tips at the till
  • Open and close a shift
  • Pay cash in or out of the drawer
  • Check shift reports and cash-ups
  • Refund a till sale
  • What the till can't do yet
  • Fix problems at the till

• Online store

  • Set up your online store
  • Use your own domain for your store
  • Put a product on your store
  • Group products into collections
  • Edit your store's pages and look
  • Set up delivery and labels for your store
  • Approve your store's policies
  • Find and manage store orders
  • Sell on Google, social apps and marketplaces
  • Run a drop
  • Collect and publish product reviews
  • Restock from your suppliers
  • Approve what the store assistant prepares
  • Let AI assistants and agents work with your store
  • Charge US sales tax where you're registered
  • Pack and send store orders
  • Sell abroad from your store
  • Translate your store
  • Move your store from another platform
  • Sell on Google
  • Your store in AI assistants
  • Move from Shopify
  • Sell on TikTok Shop
  • Move from WooCommerce
  • Sell on Instagram and Facebook
  • Move from Squarespace
  • Move from Wix
  • Move from Etsy
  • Move from Big Cartel
  • Move from Square Online
  • Send a campaign to your customers

• Connect

  • How Tuppence Connect works
  • Create a connected account
  • Send an onboarding link
  • Send money to a connected account
  • Pay out a connected account
  • Reject or close a connected account
  • Connected account problems

• Apps and devices

  • Install the iPhone and iPad app
  • Get the app on Android
  • Keep the app locked with Face ID
  • Get notifications on your iPhone
  • Contact support from the app
  • Use the till on a tablet
  • Use the till on a phone
  • Connect a card reader
  • Receipt printers and cash drawers
  • Barcode scanners
  • Add booking to a WordPress site
  • Post alerts to Slack
  • Connect Claude or ChatGPT to your business

• Troubleshooting

  • Troubleshooting by symptom
  • A payment was declined
  • Can't sign in
  • A client didn't get a reminder
  • A booking time isn't available
  • App problems on iPhone and iPad
  • A client can't pay their deposit
  • A connected calendar isn't syncing
  • No times are showing on my booking page
  • Some rows won't import
  • Slack alerts aren't arriving
  • Booking widget doesn't show on my website
  • AI assistant can't connect to Tuppence

• For developers

  Building on the Tuppence API, SDKs or MCP server? The developer docshave the code.