Can't sign in
The email or password is incorrect
Likely cause: A typo, or you signed up with Google or Apple and have no password.
Choose Forgot your password?, enter your email and choose Email me a reset link. The link works for one hour. Choose a New password. This signs you out everywhere else. If you signed up with Google, use Continue with Google instead.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Too many failed sign-ins
Likely cause: After 10 wrong passwords in 15 minutes, we pause sign-in to protect your account.
Wait a few minutes and try again, or reset your password to clear the pause straight away.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
That code is not right
Likely cause: The code from your authenticator app or text message is wrong or has expired.
Check your phone’s clock is set automatically, and use the newest code. Choose Send another code for a new text. If you’ve lost your phone, choose Use a recovery code instead. Each recovery code works once.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
This sign-in has expired
Likely cause: More than 5 minutes passed between your password and your code.
Enter your email and password again.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
The reset link is invalid or has expired
Likely cause: Reset links work once, for one hour.
Choose Forgot your password? again for a new link.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.