Move your store from another platform

You can bring your shop across from Shopify, WooCommerce, Squarespace, Wix, Etsy, Big Cartel or Square Online. Nothing is written until you have seen the preview, and you can undo an import for 14 days.

Who can do this: You need to be an owner, admin or manager to do this.

Import your store

Choose Store settings, then Move your store.
Under Where is your store now?, choose your platform and how to bring it: upload its export files, or connect it. Each platform’s own steps are on the screen, and in its guide below.
Choose Check what will move. The preview counts every product, customer and order, shows products you already sell at the till (matched by SKU or barcode, never copied twice), and lists what won’t move with the reason.
To leave something behind, choose Change beside it.
Choose Import. Each kind shows its progress. You can leave the page while it runs.

When it finishes, your products are drafts. Choose Review it in the store builder to check them before anything is published. Product descriptions go through the same claims check as any other copy, so a product whose description makes a claim that needs evidence stays unpublished with the reason.

What happens to your customers and orders

Customers keep their marketing consent exactly as your old store recorded it. Nobody is marked as agreeing who hadn’t, and nobody is emailed because of the import.
Orders come across as history. They don’t count as new sales, don’t move stock and don’t start any emails.
Gift cards with a balance become new Tuppence gift cards with the same balance. No platform lets anyone read a full gift card code, so each holder is emailed a new code (in live mode only). Cards without an email are listed for you to issue by hand.
Passwords don’t move. Shoppers sign in with a code sent by email instead.

Bring changes across before you switch

Your old store keeps selling while you get ready. Before you move your domain, choose Check again, then Bring changes across. Anything changed at your old store since the import is updated, and nothing is duplicated.

Keep both stores’ stock level while you switch

After a Shopify or WooCommerce import with a connection, the stock mirror keeps your old store’s count and yours the same. A sale on either side moves the other once.

The stock mirror and the domain switch change your real old store and your real domain, so they run in live mode only. In test mode the screen says so.

Move your domain

Once your store is ready, choose Store settings, then Domains, and follow Move your domain from your old store. The screen reads your domain’s records, lists the ones to keep (your email records stay exactly as they are) and the ones to add. Your certificate is ready before your domain moves, so shoppers never see a warning. Tuppence never changes your records itself: you add them at your domain’s host, and the screen checks them and keeps the old values if you want to put them back.

Undo an import

For 14 days after it finishes, choose Undo this import. Because it removes customers, you confirm it’s you with a code first. Anything an order has used since, such as a product someone has bought, is kept and listed.

Agents and the assistant

The Tuppence Assistant and AI agents can read an import: its progress, what the preview found and what won’t move, and the undo report. They can check the old store again for a fresh preview, which writes nothing, and read your domain switch to explain each record and check it. Pressing Import and changing your domain’s records stay yours.

They can also ask to turn the stock mirror on or off, which waits for your approval. Turning it back on needs your old store’s access token again, which you give on the Move your store screen. An agent never asks for it, and never sees it.