Cashback is lower than expected
Some purchases say Doesn't earn
Likely cause: Cash, transfers, gambling, gift cards and a few other kinds of spend don't earn cashback.
See the full list in What earns cashback.
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The statement has Taken back from earlier months
Likely cause: A purchase from an earlier month was refunded or disputed after its cashback was paid.
Nothing to do. Cashback follows the money. The refund shows under This month’s card spend as Refund from the merchant.
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The statement has Card fees paid from it
Likely cause: Card fees that were due are taken from cashback first.
See Card fees.
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Nothing was paid, and an amount was Carried to next month
Likely cause: More was taken back than the month earned.
The difference comes off next month’s statement.
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This month's figure doesn't match the statement
Likely cause: The panel shows this month so far. Held purchases and late refunds settle before the statement is made.
The statement, early next month, is the final figure.
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The statement still says Being checked
Likely cause: Our team checks each statement before it's paid.
Once approved, it’s paid into your payments balance.
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