Check in and complete a booking

Who can do this: You need to be an owner, admin, manager, developer or staff member to do this.

Updating a visit keeps your calendar and reports accurate, and shows the desk who’s here.

Dashboard

1. Choose Calendar in the sidebar and open the booking.
2. When the client arrives, choose Arrived.
3. When you begin, choose Start.
4. When you’ve finished, choose Complete.

If they don’t come, choose No-show instead of Arrived. See Mark a no-show.

iPhone and iPad

1. Tap Bookings.
2. On the client’s row, tap Check in when they arrive.
3. Tap Start when you begin, then Complete when you’ve finished.

In the app, a confirmed booking shows as Booked, then Here, Under way and Done.

Android

1. Tap Bookings.
2. On the client’s row, tap Check in when they arrive.
3. Tap Start when you begin, then Complete when you’ve finished.