A connected calendar isn't syncing
Open the person under Staff and check the status under External calendar.
It says needs reconnecting
Likely cause: The calendar account stopped accepting the connection, for example after a password change.
Choose the Reconnect button and sign in again.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
It says not syncing, or quiet for 8 days
Likely cause: Changes haven't come through for a while.
Choose Sync now. If that doesn’t help, choose Disconnect and connect again.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
An event in their calendar doesn't block the time
Likely cause: The event is marked as free, it's an all-day event, or the connection only sends bookings out.
Mark the event as busy in their calendar. For all-day events, tick An all-day event in their calendar blocks the whole day here. Under What flows, choose an option with Their calendar blocks ours.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
I changed a booking's event in my calendar and it changed back
Likely cause: The booking in Tuppence is the record, so changes to its event elsewhere are reversed.
Move or cancel the booking in Tuppence. The event follows.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
A subscribed calendar link is behind
Likely cause: Calendar apps check a subscribed link on their own schedule. Google can take hours.
Wait for the next check. For faster updates, connect the calendar under External calendar instead.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
iCloud won't connect
Likely cause: It needs an app-specific password, not your Apple ID password.
Make an app-specific password at appleid.apple.com and use that.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.