Purchase approval problems
Waiting for an owner or admin, or Only an owner or admin can decide
Likely cause: Only owners and admins decide on purchases.
Ask an owner or admin. They’re told about each request.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
This request expired
Likely cause: Nobody decided it in time.
The agent can ask again. Its new request appears with the others.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
I approved it, but the purchase was declined again
Likely cause: An approval lets one purchase through at that merchant for a short time. The agent tried too late or at a different merchant, or the cards couldn't spend enough.
Check the reason under Recent purchases. If it says to top up, see Top up what the cards can spend. Otherwise, ask the agent to try again to make a new request.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Approve does nothing in the app
Likely cause: Approving asks for Face ID first, because it lets money move.
Confirm with Face ID when asked. If you cancel it, nothing is approved.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.