Set up appointment reminders

Reminders cut no-shows. You can send up to five, from an hour to four weeks before the visit.

Who can do this: You need to be an owner, admin or manager to do this.

1. Choose Marketing in the sidebar, then Messages.
2. Under Reminders, set how many hours before each reminder goes. For part of an hour, use a decimal, such as 1.5.
3. Tick how each one goes: by email, by text or by WhatsApp.
4. Choose Add a reminder to add one, or Remove to drop one.
5. Choose Save settings.

A new business starts with two email reminders: a day before and 2 hours before.

Who gets what

• Each reminder ticked for email goes to every client with an email address.
• A text goes to clients who asked for texts and gave a mobile number. Clients who chose WhatsApp get it by WhatsApp instead, never both.
• Clients can turn reminders off from their booking’s link.

To stop reminders altogether, untick Reminders before the visit under What is sent.