A booking time isn't available
Every booking is checked against everything else that needs the same time, so two bookings can’t take the same person or room, even if two people try at the same moment. One of these is in the way if you see “That time is not available” or Not moved. It stays where it was.
Someone else is already booked then
Likely cause: The person has another booking, or the service's buffer before or after overlaps one.
Choose another time or another person under With.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
The person isn't working then
Likely cause: It's outside their hours, or they have time off, a break, blocked time or busy time from their connected calendar.
Check their hours and time off on their page under Staff.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
The room or equipment is taken
Likely cause: The service needs a resource, and every unit of it is booked then.
Choose another time, or add units to the resource under Resources.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
The location is closed
Likely cause: The time is outside your opening hours, or on a closure.
Check Opening hours and Closures on Location.
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The service has options and the booking won't save
Likely cause: A service with options needs one chosen, and New booking in the dashboard doesn't offer them yet.
Book it from the app, where you can choose the option, or ask the client to book online.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
A booking won't move
Likely cause: Only confirmed bookings and requests can be moved. A client who has arrived, or a seat on a class, can't.
For a class, cancel the seat and book one on another session.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.