A payment was declined
A declined payment shows a red Declined label in Payments. Open it to see the reason the customer’s bank gave, with its code in brackets. Nothing is charged for a declined payment.
The card was declined, or insufficient funds
Likely cause: The customer's bank refused the payment. Banks don't always say why.
Ask your customer to try another card, or to contact their bank and try again.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
The payment is waiting for the customer
Likely cause: Their bank wants to check it's really them. The payment isn't declined, but the customer must confirm it on the payment page.
Ask your customer to finish paying on the page they were sent to.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
The payment was refused before it reached the bank
Likely cause: It was more than your account's limits allow, for example while a new account is being reviewed.
See Why a payout is held for the limits and how to ask for higher ones.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.