Check your messages were delivered
- Choose Marketing in the sidebar, then Messages.
- In the log, filter by Channel and State.
- Choose Booking on a row to open the booking it was about.
Each message shows its type (such as Confirmation, a reminder, Moved or Cancelled), how it went, its cost, and Where it’s got to:
| State | Means |
|---|---|
| Planned | Waiting to go, such as a reminder for later. |
| Sent | Handed to the email or phone network. |
| Delivered | It arrived. |
| Failed or Bounced | It didn’t get through. The reason is shown. |
| Skipped | Deliberately not sent, for example because the booking moved or the daily text cap was reached. |
| Cancelled | No longer needed, for example because the booking was cancelled. |
Didn’t get through
Section titled “Didn’t get through”Didn’t get through lists this month’s failed and bounced messages, with the reason and a link to the booking. Check the client’s email or number on their record.
Opted out
Section titled “Opted out”Opted out lists clients who said no to reminders, texts or WhatsApp.
To see one booking’s messages, open it in Bookings and look under Messages.