Payment statuses

Every payment shows a status. The app uses shorter words for some.

Dashboard	App	What it means	Anything to do?
Succeeded	Paid	The money was taken. It’s in your balance, clearing, and is paid out later.	No.
Declined	Failed	The customer’s bank refused the card. Nothing was charged. The reason is at the top of the payment.	Ask them to try another card. See A payment was declined.
Awaiting card	Failed	The payment was started but no card has been accepted yet.	No. It’s waiting for the customer.
Needs authentication	Incomplete	The customer’s bank wants them to confirm it’s them, usually in their banking app.	Ask them to finish on the payment page.
Authorised	Authorised	The money is held on the card but not taken yet.	Capture it before the hold runs out. See Capture or cancel a held payment.
Processing	Processing	The bank hasn’t answered yet.	Wait. It updates by itself.
Canceled	Canceled	Stopped before any money was taken, or a hold ran out.	No.

Refunds and disputes

The status stays Succeeded after a refund. The Refunded line under What you keep shows how much went back. In the app, the payment says Refunded or Partly refunded instead.

If the customer’s bank disputes a payment, a note on its page says The cardholder’s bank disputed this payment. with View dispute. See Dispute statuses.

Refund statuses

Each refund shows Pending while it’s being sent, Succeeded once it’s back on the card, or Failed if it couldn’t be sent. A failed refund’s money stays in your balance.