Post alerts to Slack

Tuppence can post its alerts to one Slack channel. Each post says what happened and has an Open in Tuppence link.

Before you start

• A Slack workspace where you can add apps to a channel.
• You need to be an owner, admin or manager.

Get a link from Slack

1. In Slack, pick the channel for the alerts.
2. Add Slack’s Incoming Webhooks app to that channel.
3. Copy the webhook URL Slack gives you. It starts https://hooks.slack.com/.

Connect it in Tuppence

1. In the dashboard, choose Settings in the sidebar, then Notifications.
2. Find Slack.
3. Paste the link into Incoming webhook URL.
4. Under Post alerts about, tick what to post: Disputes, Bookings, Payouts, Account, Developers, Credits or Cards.
5. Choose Connect Slack.
6. Choose Send a test post and check it arrives in the channel.

Disputes, Payouts and Account are ticked by default. Bookings covers new bookings, requests to approve, cancellations, no-shows, refused fees, and the morning’s agenda.

Note

Test mode and live mode each have their own Slack connection. For live alerts, connect again with the dashboard in live mode.

Change or stop it

To change the channel or the alerts, choose Disconnect, then connect again with the new settings. Disconnect stops the posts at once.

Slack posts are for the whole business. Each person still chooses their own email and phone alerts under Notifications.