A subscription won't start
There's no New subscription button
Likely cause: You have no active plans yet, or your role can't start subscriptions.
Create a plan first. Only an owner, admin or manager can start a subscription.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Starting the subscription is refused because the customer has no card
Likely cause: A subscription charges a card the customer has already saved with you.
Send them a payment link that starts a subscription. Paying it saves their card and starts the subscription.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
The customer can't be found
Likely cause: The Customer ID is wrong, or the customer belongs to the other mode (test or live).
Copy the ID again from Customers, in the mode you’re working in. It starts with cus_.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
My plan with a free trial isn't offered for a payment link
Likely cause: A trial plan can't be sold from a link yet, because the first payment saves the card.
Start it from the Subscriptions page for a customer who already has a saved card.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.