Can't switch on cards
An owner or admin of this business can switch cards on
Likely cause: Your role can't switch cards on.
Ask an owner or admin to do it. See Switch on cards.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Cards aren't available to my business
Likely cause: Your business is set up as an individual. Cards are for companies and sole traders for now.
If you trade as a sole trader or company, update your business details in onboarding and try again.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Stripe is reviewing your business for cards
Likely cause: Stripe is checking your business. It's usually quick and the page updates by itself.
Nothing to do. Leave the page open or come back later.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Stripe needs more about your business before cards can go on
Likely cause: Stripe wants more details before it switches cards on.
Press Finish onboarding on the Cards page and complete the steps it shows. Cards switch on by themselves once Stripe has checked your details. If you can’t see the button, ask an owner or admin.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Stripe hasn't switched cards on for your test account yet
Likely cause: Something went wrong setting up your test account. Test accounts are set up for you, so there is nothing for you to fill in.
Press Ask Support on the Cards page and we’ll sort it out.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Your Stripe account has changed since cards were switched on
Likely cause: Your business moved to a new Stripe account, which hasn't been asked for cards yet.
Tick the terms and press Switch cards on again.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
The app says cards aren't switched on
Likely cause: Cards are switched on from the dashboard, not the app.
Switch them on from Cards on the dashboard. They then show in the app’s Cards tab.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Stripe still needs something from me as cardholder
Likely cause: Stripe couldn't confirm some of your details as the cardholder.
The missing items are listed under Primary cardholder. You can’t order a physical card until they’re done.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.