Collect and reply to reviews

When you mark a visit complete, the client is asked for a review 2 hours later, with one email reminder a week after. They give one to five stars and can add a comment. Phone numbers, emails and swearing are removed before you see it.

Who can do this: You need to be an owner, admin or manager to do this.

Reply to a review

1. Choose Marketing in the sidebar, then Reviews (or Account, then Reviews in the app).
2. Choose Reply on the review.
3. Write your reply and choose Save reply.

Your reply appears under the review on your page. Saving again replaces it.

Show reviews on your booking page

Tick Show reviews on my booking page. Your page shows your rating and latest ten reviews, with your replies. Search engines also see your rating.

Ask for Google reviews too

Paste your Google review link (from Ask for reviews in your Google Business Profile) and choose Save link. Clients are offered it after they review you here.

Hide a review

On an abusive review, choose Hide from your page. It still counts towards your rating. Hiding is for abuse, not bad reviews. To bring it back, choose Show on your page.

No review requests?

Requests go only for completed visits, while your booking page is published and The review request after the visit is ticked in Messages.