Can't go live
Find what you see on the Go live page below.
Your role on this account cannot do this. Ask an owner or admin.
Likely cause: Only an owner or admin can go live. Only the owner can add the payout bank account, agree to the terms and use Finish with Stripe.
Ask the owner to sign in and do the step. To see who that is, open Team.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
A step shows Needs a fix
Likely cause: Stripe couldn't accept something you entered, such as an address whose town and postcode don't match, or a website it couldn't open.
Open the step. The field that needs changing says what’s wrong. Correct it and choose Save and continue.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Action needed: Stripe needs something our forms can't ask for
Likely cause: Stripe wants a detail that Tuppence's own steps don't collect.
The owner chooses Finish with Stripe, confirms with a code, and completes Stripe’s page.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Didn't go through, on Verify your identity
Likely cause: The ID check failed, often because of a blurry photo, glare, or a selfie that didn't match the ID.
Choose Try again. Use good light, keep the whole document in the frame, and face the camera for the selfie.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
First, add the person who represents the company
Likely cause: For a company, its representative does the ID check, and they haven't been added yet.
Choose Go to People, add them, and tick Can act for the company (its representative).
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Bank details are refused
Likely cause: A UK sort code is 6 digits and an account number 8. A US routing number is 9 digits. The account must be in the business's name.
Check the numbers against a bank statement, then choose Save and continue again. If it still says Stripe couldn’t check those bank details., try another account in the business’s name.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Verifying… for a long time
Likely cause: Stripe is still checking what you sent. Most checks take minutes, but some take a day or two.
You don’t need to do anything. The page updates automatically, and we email you when it’s done.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
You're verified, but Live is still greyed out
Likely cause: Stripe has finished, and we run our own final checks before switching on live payments.
Wait for our email. Under Mode, Live works as soon as we switch it on.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.