Keep the app locked with Face ID

Your phone holds your takings and your cards, so the app locks itself. There’s nothing to switch on. It uses your phone’s Face ID, Touch ID or passcode.

When it locks

Every time you open it, if you’re signed in.
After 30 seconds away. Leave the app for longer and it locks. For shorter breaks, the app hides behind the Tuppence logo, so your balance never shows in the app switcher.

The lock screen says Locked and Face ID starts by itself. If you cancel it, tap Unlock to try again. Face ID can fall back to your phone’s passcode.

If your phone has no Face ID, Touch ID or passcode, the app can’t lock. Set one up in your phone’s Settings.

Actions that ask for Face ID again

Even when the app is unlocked, these need Face ID (or your passcode) first:

Refunding a payment
Approving a card purchase that’s waiting for you
Unfreezing or activating a card
Charging a client a booking fee

Declining a purchase and freezing a card don’t ask, because they only make things safer.

Actions that ask for a code

These changes ask for a fresh code instead, under Confirm it’s you. The code comes from your authenticator app, a text, or an email if you don’t use two-factor:

Changing the bank account your payouts go to
Making new recovery codes, or turning two-factor off

Enter the code and tap Confirm. The app then doesn’t ask again for 10 minutes.