Approve or decline booking requests
Online bookings are normally confirmed straight away. To check each one first, make new bookings requests. The client’s time is held while you decide.
Who can do this: You need to be an owner, admin, manager or developer to do this.
Turn on requests
Section titled “Turn on requests”- Choose Booking page in the sidebar, then Policy.
- Under New bookings are, choose Requests you approve.
- Set Requests lapse after (hours). This is how long you have to answer before the request lapses and the time is freed.
- Choose Save policy.
Only an owner, admin or manager can change the policy. Clients are told their booking is a request until you confirm it.
Answer a request
Section titled “Answer a request”Requests show a ? on the calendar, and To approve in Bookings.
- Choose All bookings in the sidebar and open the request.
- Choose Approve, or Decline….
- To decline, add A word for the client (optional), then choose Decline the request.
- Tap Bookings and tap the request.
- Tap Approve or Decline.
- Tap Bookings and tap the request.
- Tap Approve or Decline.
The client gets a message either way.