Block a client

Who can do this: You need to be an owner, admin, manager or developer to do this.

1. Choose Customers in the sidebar and open the client.
2. Choose Block.
3. Add Why. Only your team sees it.
4. Under When they book online, choose Refuse the booking or Send it to me to approve.
5. Choose Block.

A blocked client shows BLOCKED on the calendar. To undo it, choose Unblock.

Bookings they already have

Blocking doesn’t cancel visits they’ve already booked. Cancel those yourself if needed.

What they see

A blocked client who tries to book online is told the booking can’t be made online, and sees your message. Change it in Booking policy, under What a blocked client reads.