Problems getting paid
For a card the customer’s bank refused, see A payment was declined.
The customer sees This link is paused for now
Likely cause: Several declined cards were tried on the link in a short time. We paused it to stop someone testing stolen cards.
Check the link’s recent payments. If you’re happy, choose Unpause on Payment links. See Archive or unpause a payment link.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
The customer sees This link has been paid, has expired or is no longer available
Likely cause: A single-use link was already paid, it passed its end date, or it was archived.
Create a new link and send that. For a link many people can pay, tick Reusable (can be paid more than once).
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
The customer says the page doesn't open
Likely cause: The address was cut short or mistyped when it was copied.
Choose Copy link on the link’s row and send it again, or show them its QR code.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
You've reached the limit for new accounts while we review yours
Likely cause: While we review a new account, it can take only a limited total.
Nothing is lost. Payments start again once we finish our review. Answer any request from us quickly. See Account review for new businesses.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
This payment is more than your account can take in one payment for now
Likely cause: Every account has limits on a single payment and on what it takes over time. They grow as you trade.
If it suits your customer, split the amount into smaller payments. Or ask for higher limits.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
A payment the customer made isn't in Payments
Likely cause: You're looking in the other mode. Test and live payments are kept apart.
Check the banner at the top. In test mode it says Test mode. No real money moves. Switch with Mode at the bottom of the sidebar. See Test mode and live mode.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
A banner says Live mode is paused for a moment
Likely cause: We've paused payments for a moment while we fix a problem on our side.
Wait. Nothing is charged while it’s paused, refunds still work, and we lift it as soon as we can.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.