Some rows won't import
Before anything is imported, What will happen lists each row that won’t import and why. To see them, choose Won’t import under Rows to look at.
The file won't open
Likely cause: It isn't a CSV file, or it's over 1 MB.
Save it as CSV from Excel, Numbers or Google Sheets. Split a big file into smaller ones and import each one.
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A field is empty for every row
Likely cause: A column wasn't matched.
Under Match the columns, choose the right column for the field, then choose Check again.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Dates are wrong or refused
Likely cause: The file writes dates month first or day first, and the wrong order was chosen.
Under Dates in the file, choose Day first or Month first, then Check again.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Rows show as Already here
Likely cause: A client with the same email or phone number is already in Tuppence.
They won’t be added twice. Choose Open to see the existing record.
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Bookings are left out
Likely cause: Only upcoming bookings import. Past, cancelled and no-show rows are left out.
Their history stays in your old system.
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Bookings clash
Likely cause: The booking overlaps another, or falls outside anyone's hours.
Import your staff and their hours first, then check the bookings again.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.