Connected account problems
Payments shows Off
Likely cause: Stripe hasn't verified the account yet, or needs something more from it.
Open the account and read What Stripe still needs. Send the business an onboarding link to finish it.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Action needed, or a deadline in red
Likely cause: Stripe needs more details by that date, or the account's payments stop.
Send an onboarding link (or an Update link if it’s verified) so the business can add what’s listed.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
The business says its link doesn't work
Likely cause: An onboarding link works once, for five minutes.
Make a new link from the account’s page and send it at once.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Restricted or Rejected
Likely cause: Stripe has limited the account, or your platform rejected it.
For a restricted account, check What Stripe still needs. A rejected account can’t be used again. If the business should come back, create a new one.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
Pay out now is greyed out
Likely cause: Nothing in the account is ready to pay out yet, or it has no bank account.
Wait until money shows as Available, and check Bank account on its page.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
New transfer is refused
Likely cause: Your Connect balance doesn't have enough available. Pending fees can't be sent yet.
Send a smaller amount, or wait until more fees are available.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
I can't create another connected account
Likely cause: Each platform has a limit on connected accounts in each mode, or your role can't create them.
Contact us to raise the limit. An analyst can’t create accounts.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.
There's no Connected accounts menu
Likely cause: Connect has been turned off for your business.
Contact us.
Still stuck? Chat with us in your dashboard — the assistant can bring in our team. Can't sign in? Contact us.