Capture or cancel a held payment

A payment set up to be taken later shows Authorised. Its page shows how much is held on the payer’s card and the date to capture it by.

Who can do this: You need to be an owner, admin, manager or developer to do this.

Take the money

1. Open the payment from Payments.
2. Choose Capture.
3. Leave the amount as it is to take all of it, or lower it to take part.
4. Choose Capture to confirm.

Whatever you don’t take goes back to the customer. Our fee is worked out on what you take.

Release it instead

Choose Cancel, then Cancel payment. The whole hold goes back to the customer. This can’t be undone.

Holds run out

If you don’t capture in time, the hold is released and the payment is cancelled. Its page says Not captured within six days. You’d have to ask the customer to pay again.