Accounts
Shopper accounts are optional for shoppers and need nothing from you. Checkout never asks a
shopper to make one. On your store’s own domain a shopper signs in at /account with a code
Tuppence sends them, and sees everything they have bought from you, online and in your shop.
- Email or numberat /account on your store
- A codeby email, or by text if you allow it
- Their accountorders, returns, details
Signing in
Section titled “Signing in”- By email, free to you. A six-digit code works once, for 10 minutes.
- By text, when you turn on texts for shoppers (
settings.shopper_messages.smson your site). Texts are at cost, on your month’s messaging usage. - A bot check guards the form. One email or number gets up to five codes an hour, and one address up to 20.
- Signing in keeps the shopper signed in for 30 days from their last visit, on that device only.
Accounts are only on your store’s own domain. On the shared shop.tuppence.ai address every store
shares one origin, so shoppers there find an order by its number and email instead, from the link
in their order emails.
Matching. Signing in with an email joins the customer who already has that email at your business, so their guest orders and emailed till receipts are in the account. Two customers with different phone numbers are never joined, and nobody is matched on a name alone.
What the shopper sees
Section titled “What the shopper sees”| Section | What is there |
|---|---|
| Orders | Orders from every channel: online, your till’s emailed or texted receipts, and the API’s. Each opens its own page |
| Returns | Start a return for each online order with something left to send back, which opens your returns portal, and the returns already started with where each has got to |
| Bookings | Their bookings with you |
| Gift cards | Gift cards they hold, with what is left |
| Addresses | Saved addresses and which is their default |
| Marketing preferences | One tick, in your store’s words. Each change is kept with the words shown |
| Signed in on | Their devices, and Sign out everywhere else |
| Your data | Download my data and Delete my account: requests to you, answered within 30 days |
Remembered preferences
Section titled “Remembered preferences”A signed-in shopper sees an unticked Remember my answers in your store’s product quiz. Ticked, their answers are kept as their preferences: shown on the customer’s page in your dashboard, and used to put matching products first in their searches. They never change a price.
curl -sS "https://api.tuppence.ai/v1/customers/cus_…/preferences" \ -H "Authorization: Bearer $TUPPENCE_SECRET_KEY"