Switching from Vagaro

Export your customers from Vagaro, get upcoming appointments from Vagaro support or a report, and import both. Tuppence recognises Vagaro’s columns and previews every row before importing.

1. Exportcustomers, appointments
2. Add servicesand staff
3. Import clientsdry run, then Import
4. Import bookingsclashes named first

How sure we are of Vagaro’s files

We haven’t checked a real Vagaro export: its columns come from Vagaro’s help centre and switching guides. If a column differs, the import still works (see If Vagaro changes its export).

Vagaro’s words, and ours

In Vagaro	In Tuppence	Comes over?
Customer	Client	Yes
Appointment	Booking	Upcoming only
Service	Service	No, add first
Service provider	Staff member	No, add first with hours
Packages, memberships, gift cards	Session packages, memberships, gift vouchers	No, set up again

What Vagaro exports

File	Contents	Import as
Customer list (Excel report)	Name, email, cell and home phone, address, birthday, notes, visits, spend, marketing choices	Clients
Upcoming appointments (CSV from Vagaro support, or an Excel report)	Date, start time, customer, service, service provider, status	Upcoming bookings

Add services first under Bookings › Services (or import a spreadsheet), using Vagaro’s service and staff names so appointments match.

Export from Vagaro

1. Customers: signed in as the business owner, go to Reports › Customers › Export › Excel. Save the file as CSV (in Excel, Numbers or Google Sheets).
2. Appointments: Vagaro has no self-serve export of upcoming appointments. Ask Vagaro support for a CSV of them all, or run Reports › Appointments › Appointments Summary from today, switch to the grid view, download as Excel and save as CSV.

Import into Tuppence

1. Go to Imports › Clients and choose the customer list. You see Read as a Vagaro customer export, the column feeding each field (and why any are left out), and a dry run: new clients, existing ones (same email or phone), and unreadable rows.
2. Select Import. You can undo it for 24 hours.
3. Go to Imports › Upcoming bookings and choose the appointments. Calendar clashes are named before anything is created. Bookings import as confirmed and nobody is messaged: Vagaro already told your clients, so their first message from you is the reminder.

With the API, upload the file unchanged to POST /v1/imports; source and format show how it was read:

import os
from tuppence import Tuppence

tuppence = Tuppence(os.environ["TUPPENCE_SECRET_KEY"])

export = """First Name,Last Name,Email,Cell Phone,Home Phone,Address,City,State,Zip,Birthday,Customer Since,Last Visit,Total Visits,Total Spent,Email Marketing,Text Marketing,Notes
Greta,Holm,greta.holm@example.com,+44 7700 900501,,,,,,4/18/1991,2/3/2023,9/14/2026,14,£640.00,Yes,No,Scissor finish only
Barnaby,Cole,barnaby.cole@example.com,,+44 7700 900502,,,,,,6/21/2024,8/30/2026,5,£210.00,No,No,
"""
upload = tuppence.request("POST", "/v1/imports", body={"kind": "clients", "file": export})
print(upload["source"], "·", upload["format"]["name"])  # vagaro · Vagaro customer export
print(upload["dry_run"]["created"], "clients to import")  # 2 clients to import

import os
from tuppence import Tuppence

tuppence = Tuppence(os.environ["TUPPENCE_SECRET_KEY"])

export = """First Name,Last Name,Email,Cell Phone,Home Phone,Address,City,State,Zip,Birthday,Customer Since,Last Visit,Total Visits,Total Spent,Email Marketing,Text Marketing,Notes
Greta,Holm,greta.holm@example.com,+44 7700 900501,,,,,,4/18/1991,2/3/2023,9/14/2026,14,$640.00,Yes,No,Scissor finish only
Barnaby,Cole,barnaby.cole@example.com,,+44 7700 900502,,,,,,6/21/2024,8/30/2026,5,$210.00,No,No,
"""
upload = tuppence.request("POST", "/v1/imports", body={"kind": "clients", "file": export})
print(upload["source"], "·", upload["format"]["name"])  # vagaro · Vagaro customer export
print(upload["dry_run"]["created"], "clients to import")  # 2 clients to import

import os
from tuppence import Tuppence

tuppence = Tuppence(os.environ["TUPPENCE_SECRET_KEY"])

export = """First Name,Last Name,Email,Cell Phone,Home Phone,Address,City,State,Zip,Birthday,Customer Since,Last Visit,Total Visits,Total Spent,Email Marketing,Text Marketing,Notes
Greta,Holm,greta.holm@example.com,+44 7700 900501,,,,,,4/18/1991,2/3/2023,9/14/2026,14,€640.00,Yes,No,Scissor finish only
Barnaby,Cole,barnaby.cole@example.com,,+44 7700 900502,,,,,,6/21/2024,8/30/2026,5,€210.00,No,No,
"""
upload = tuppence.request("POST", "/v1/imports", body={"kind": "clients", "file": export})
print(upload["source"], "·", upload["format"]["name"])  # vagaro · Vagaro customer export
print(upload["dry_run"]["created"], "clients to import")  # 2 clients to import

What comes over

Vagaro’s column	In Tuppence
First Name, Last Name	Name
Email	Email (matches existing clients before phone)
Cell Phone (else Home Phone)	Phone, in E.164 (+44…, +1…)
Address, City, State, Zip	Address
Birthday	Date of birth
Notes	Notes
Appointment Date, Start Time, Customer, Email, Cell Phone	Booking, and who it’s for
Service, Service Provider	Service and staff member, matched by name
Status	Cancelled and no-show appointments skipped

Dates are read month-first or day-first, as the file’s dates show.

What doesn’t come over

• Email and text marketing choices: consent doesn’t transfer. Ask clients again before sending anything but booking messages.
• Cards, payments, prices: cards and payments stay with Vagaro. Bookings use the service’s price here.
• Visit and spend history (Customer Since, Last Visit, Total Visits, Total Spent).
• Packages, memberships, gift cards: set them up again.
• Online booking flag and the appointment’s end time (bookings use the service’s length here).
• Past appointments.

If Vagaro changes its export

A file is recognised when most of Vagaro’s columns are present. Missing or renamed columns are matched by header or content (a column of email addresses becomes the email) and flagged. Fix any wrong match, then select Check with these columns. In the API, format.missing lists each with its field and the column matched instead. An unrecognisable file is read as a plain spreadsheet; send source: "vagaro" to force the Vagaro format.